Shipping & Delivery

Before launch: We are not accepting orders yet. Shipping destinations, dispatch locations, delivery estimates and charges will be confirmed before checkout opens.

Where we ship

Available destinations will be shown at checkout. A product being visible on this website does not mean we can deliver it to every country or region.

Processing and delivery times

Processing time is the time needed to prepare an order; transit time begins after dispatch. The applicable estimates will be shown before payment. Delivery estimates are not guaranteed arrival dates unless we expressly offer a guaranteed service.

If we cannot dispatch within the time promised, we will explain the delay and give you the option to accept a revised dispatch date or cancel the unshipped items for a refund, as required by applicable law.

Shipping charges and import costs

Shipping charges will be displayed before you pay. Any taxes or duties collected by us will also be shown. For cross-border deliveries, any import charges not collected at checkout may be payable to customs or the carrier. We will explain the applicable arrangement before purchase.

Tracking and delivery issues

Where a tracked service is available, tracking details will be provided after dispatch. Tracking may take time to update. If a parcel appears lost, arrives damaged or is marked delivered but cannot be found, contact us so we can investigate with the carrier.

Your delivery address

Please check the address before payment. Contact us promptly about mistakes; an address may not be changeable after dispatch. Any reshipping charge will be explained before you agree to it.

For damaged, incorrect or unwanted items, see our Returns & Refunds page. Your mandatory consumer rights remain unaffected.